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Home Rules & By-Laws House Rules Recreational Facilities House Rules

Recreational Facilities House Rules

General Rules & Regulations on the Use of Facilities

  1. The recreational facilities are for the exclusive use of residents and their guests. Non-resident owners may not use the facilities except as invited guest of Symphony Heights residents.
  2. Guests shall be accompanied by their host(s) when using the facilities. Residents shall ensure that their guests abide by all the rules and regulations of the estate.
  3. To prevent unauthorised use, the Management, its appointed representatives and security personnel reserve the right to request any person to:
    1. identify themselves and show proof of residence in Symphony Heights, if they are residents using or making bookings of the facilities, or
    2. be vouched for by the hosting resident, if they are guests using the facilities.
    Failing any of the above, users may be denied the use of the facilities.
  4. Some facilities as described in these House Rules require booking prior to their use.
  5. Bookings are non-transferable nor can be made on behalf of residents of other units.
  6. Each unit is entitled to use only one (1) facility at any one time. Bookings for different facilities for the same time slot are not permitted.
  7. Residents shall be responsible for any damage caused by themselves or their guests to the recreational facilities. Residents must inform the Management of any existing damage found on the facilities or equipment prior to use, failing which they may be held responsible for such damage and bear the repair/ replacement costs.
  8. No food or beverages is allowed in the recreational areas other than in those areas specifically permitted.
  9. This is a non-smoking estate. Smoking is not allowed in any part of the common areas of the estate including all recreational areas and their vicinity.
  10. In using the recreational facilities provided, you understand there may be inherent risks and you agree that Management shall not be held responsible for any loss or damage of personal property, injury, mishap or fatality that may arise.  
  11. Any resident and guests who breach any of the rules herewith, or endanger themselves or others shall be required to leave the facilities area. Notwithstanding this, the Management reserves the right to take punitive action to reasonably restrict such users from their use of the facilities in relation to their breach, as well as applying to the Courts for conforming or restraining orders where necessary.
  12. Except for the games and activities for which the recreational facilities are intended for, no other games or activities shall be allowed in or around these facilities. Use of facilities shall in no way interfere with the reasonable peaceful enjoyment of the estate by others.
  13. While the Clubhouse is open for use from 6 am till midnight, some facilities housed within the Clubhouse such as changing and shower facilities and vending machines are available round the clock, and some are time bound as specified in these house rules.
  14. Facilities are open for use during their opening hours as indicated except when under maintenance.
  

Swimming, Wading & Spa (Jacuzzi) Pools

  1. Open for use: 7:00 am to 10:00 pm daily.
  2. The maximum number of guests per apartment unit who may use the pools shall not exceed four (4) persons at any one time.
  3. Children under 12 years of age must be accompanied by an adult who is responsible for their safety and proper behaviour when using the facility.
  4. All users of the pools must be in proper swimming attire. T-shirts, shorts and other non-swimwear are not allowed.
  5. For proper hygiene:
    1. All users must shower before entering the pools.
    2. Any person suffering from any infectious or communicable diseases, with open wounds and other injury whether bandaged or otherwise shall not use the pool facilities.
    3. Spitting, nose blowing and the like are not permitted in the pools and its surroundings.
    4. No pets are allowed in the pools and pool deck areas.
  6. No food and beverages are allowed in the pools and within their immediate vicinity except at tables provided at the swimming pool deck areas. Users must clean up after use, including placing pool furniture back in the proper positions before leaving.
  7. For safety reasons, glassware and other fragile or sharp objects are strictly prohibited in the pool or its surrounding areas. Similarly, no person shall wear hairpins or safety pins and other similar objects while using the pool facilities.
  8. For the common enjoyment of the pool facilities:
    1. No diving, noisy, rough or dangerous play in the pools.
    2. No running, ball games, frisbee playing, cycling, scootering, roller-skating, “horseplaying” and similar activities in the pool area.
    3. No rafting, surfboard, airbeds, inflated boats or similar bulky inflatable objects in the pools.
    4. No wearing of scuba diving gear or flippers in the pool.
    5. No excessive wetting of areas outside the pool such as tampering with the water feature and jacuzzi jet-streams to spray water or intentionally splashing water onto the pool deck area.
  9. No reservation of the pool areas or parts thereof by residents for private use.
  10. Life-buoys are strictly for emergency use only and shall not be used otherwise.
  11. No lifeguard is provided - all users use the pools at their own risk.
  12. Users are advised not to use the pools during thunderstorms and rain or during cleaning.
  13. Swimming pool users with wet bodies are only allowed in the pool deck areas and changing rooms. They and are not allowed to enter the Clubhouse, use other facilities or move around other common areas.
  14. Only swimming coaches approved by the Management are permitted to use the pools for coaching lessons. The maximum number of students per swimming class is limited to 10 persons. Approved coaching shall be conducted ONLY FOR RESIDENTS. A resident is not permitted to bring in any coach or guest to conduct lessons or training for others, including his invitees. Swimming lessons are not permitted after 6.00 pm.
  

Tennis, Squash & Basketball Courts

  1. Open for use: 8:00 am to 10:00 pm daily.
  2. The maximum number of guests per apartment unit who may use the courts shall at any time not exceed four (4) persons.
  3. Booking of courts is on a first-come-first-serve basis. Bookings may be made on the estate’s Web Portal or with staff at the Management Office during office hours or with Security staff at the Guardhouse after office hours. The basketball court is part of Tennis Court 1. To use it, users are required to book Tennis Court 1. Advance booking can be made up to a maximum of seven (7) days.
  4. Bookings are for one-hour slots. A maximum of two bookings may be made under each apartment unit within the same week (Monday to Sunday). Only one of those bookings may be within peak hours between 6:00 pm to 10:00 pm.
  5. Players must be punctual. Bookings shall be released, if not claimed within ten minutes of booking time commencement, to another resident on a first-come-first-serve basis.
  6. Players shall be properly attired. Only shoes with non-marking soles are permitted.
  7. For squash courts, only non-marking squash balls are permitted.
  8. Users of courts are to ensure their belongings are not scattered indiscriminately around the courts and their vicinity, possibly obstructing pathways.
  9. The courts shall be used solely for their intended purposes. No cycling, skateboarding, rollerblading or such is permitted in the courts. For clarity, herein “courts” in relation to tennis courts refer to the entire fenced area where the actual tennis courts are.
  10. No pets, smoking and persons in incorrect attire are allowed in the courts.
  11. No food and drinks (other than water for tennis court) are allowed in the courts.
  12. Users must vacate the courts punctually when their session ends. For squash courts, players must turn-off the fans and lights after use.
  13. Security guards are authorised to stop play and switch off lightings upon closing time.
  14. Users are advised not to use the open-air courts during thunderstorms and rain.
  15. Only tennis or squash coaches approved by the Management are permitted to use the respective courts for coaching lessons. The maximum number of students per class is limited to 4 persons. Approved coaching shall be conducted ONLY FOR RESIDENTS. A resident is not permitted to bring in any coach or guest to conduct lessons or training for others, including his invitees.
  

Barbecue Pits

  1. Open for use daily:
    • Morning session - 10:00 am to 3:30 pm
    • Evening session - 4:30 pm to 10:00 pm
  2. Bookings must be made in person, prior to use, with staff at the Management Office during office hours or with Security staff at the Guardhouse after office hours on a first-come-first-serve basis up to thirty (30) days in advance with all payments duly made. Subject to availability, a maximum of two adjacent pits may be booked per concurrent session.
  3. The maximum number of users, including guests, per apartment unit shall not exceed 10 persons per pit during each session.
  4. Subject to demand, Management reserves the right to allow only one booking per apartment unit every thirty (30) days.
  5. When booking, residents shall place a deposit of $50.00 per session per pit booked. Deposits shall be made in cash or by cheque. Cheques shall be made payable to “The MCST Plan No. 2318”.  The deposit shall be refunded, free of interest, only after the barbecue pit(s) and its surrounding areas are found to be properly cleaned and damage-free after use, following the joint-inspection and sign-off with Security staff at the end of a session. The receipt issued at the time of booking must be returned to the Management when claiming the refund. The deposit shall be forfeited for any infringements during the use of the barbecue pits.
  6. Cancellation of bookings shall be made personally at the Management Office, preferably at least seven (7) days prior to the date of intended use. Deposits shall be returned upon accepted cancellation.
  7. Users to ensure all flames and any glowing coal embers are put out before leaving the pits at the end of a session. Do not place used coals in the refuse containers.
  8. Light refuse like litter, waste food, etc. must be contained in polythene bags properly tied and disposed in the refuse containers provided. Bulky refuse like crates, boxes etc. and articles must be disposed through the user’s own arrangements and not left in the pit areas. Any loose furniture, utensils and objects brought by the user must be removed from the site after use. Should the Management incur any cost in cleaning or repairing damages caused by misuse, the resident will be charged accordingly, in addition to the deposit forfeiture.
  9. Washing of utensils and other heavy washing shall not be done at the barbecue area or any common area. Taps and washbasins in the area and other parts of the common area (such as in changing rooms) are not to be used for this purpose. The washbasins next to the barbecue pits are meant for light washing only.
  10. Users of the barbecue pit must restrict their activities to the pit area. Consumption of food and drinks at poolside is not allowed. Barbecue pit users are not permitted to use pool facilities at the same time. Pool furniture is not to be moved and used.
  11. Users of the barbecue pits are to be mindful of their noise level in view of residences and others nearby.
  

Sauna

  1. Open for use: 10:00 am to 10:00 pm daily.
  2. The maximum number of guests per apartment unit who may use the sauna shall not exceed two (2) persons at any one time.
  3. The maximum number of users in each male and female section of the sauna shall not exceed four (4) persons at any one time.
  4. Residents may use the sauna for up to two (2) hours at any one time, with extension of usage only when no one else is in queue thereafter.
  5. Users are required to shower before using the sauna.
  6. No smoking, spitting, eating and drinking in the sauna.
  7. No pets are allowed in the sauna.
  8. No shoes to be worn in the sauna.
  9. Do not sit directly on timber decking. Sit on your own towels or mats for hygiene purposes.
  10. Leave the door and vents open when not in use. Keep the sauna clean and tidy.
  11. Use only one full dipper (approx. 1 scoop) at a time and take care to keep clear of the steam as it rises off the rocks. Buckets, dippers and any utensils provided are not to be removed from the sauna.
  12. Use tap water. Do not pour chlorinated water from the pools on the heater as corrosion may result.
  13. Persons who are ill, tired or under prescription drugs are advised not to use the sauna. If in doubt, please consult your doctor.
  14. Children under 12 years of age must be accompanied by an adult.
  

Function Rooms

  1. Open for use daily:
    • Morning session - 8:00 am to 12:00 pm
    • Afternoon session - 1:00 pm to 5:00 pm
    • Evening session - 6:00 pm to 10:00 pm
  2. Bookings must be made prior to use in person, with staff at the Management Office during office hours or with Security staff at the Guardhouse after office hours on a first-come-first-serve basis up to thirty (30) days in advance with all required payments duly made. Subject to availability, a maximum of two consecutive sessions for a Function Room may be booked per day.
  3. During each session, the maximum number of users per apartment unit, including guests, who may use each Function Room shall not exceed:
    1. Forty (40) persons for Function Room 1
    2. Twenty (20) persons for Function Room 2
  4. When booking the Function Room, residents shall pay a booking fee of $10.70 (inclusive of GST) and place a deposit of $50.00 per session per room booked. Booking fees are to be paid in cash. Deposits shall be made in cash or by cheque. Cheques shall be made payable to “The MCST Plan No. 2318”.  The deposit shall be refunded, free of interest, only if the Room has been returned in good condition without damage/loss to any part of it (including any furniture, fixtures and fittings) and/or without litter/rubbish left behind in the room or around the vicinity.
  5. Any items brought to the Function Rooms including any temporary decorations are to be removed at the end of use.  The joint-inspection and signed-off shall be done with Security staff at the end of a session. Should the Management incur any costs for repairs or disposal arising from the use, such costs will be recovered from the residents accordingly. When claiming the deposit refund, the receipt issued at the time of booking must be returned to the Management.
  6. Bookings are subject to Management’s approval based on the intended use. Only recreational use is allowed but no cooking, washing, loud music, rowdy activities, smoking, pets or sports-like activities. Commercial, religious, political and other use is not allowed. 
  7. Cancellation of bookings will only be accepted if made at least seven (7) days prior to the date of intended use, and in person, at the Management Office. Failure to cancel the booking within the stipulated time would result in forfeiture of the booking fee. Deposits shall be returned upon accepted cancellation. 
  8. Illegal or immoral activities are strictly prohibited.
  9. No skating, skateboarding, cycling and any ball games in the Function Rooms.
  10. No smoking, pets, persons in swimming attire and wet bodies in the Function Rooms.
  

Gymnasium

  1. Open for use daily:
    • 5:00 am to 2:00 pm
    • 2:30 pm to 12:00 am
      (Closed for daily cleaning - 2:00 pm to 2:30 pm)
  2. Only residents and their guests (maximum 2 per apartment unit) are allowed. Residents must accompany guests and ensure compliance with rules and regulations.
  3. Children under 12 years of age are not allowed in the Gymnasium. Children between 12 to 16 years of age are to be accompanied and supervised by an adult.
  4. Users of the Gymnasium must be properly attired.
  5. No food, beverage, smoking and pets in the Gymnasium.
  6. Users of the Gymnasium shall bring their own towels and ensure all equipment are kept clean and dry after use.
  7. No equipment shall be shifted or removed from their designated positions or from the Gymnasium. Weights shall be returned to their designated positions after use.
  8. Usage is on a first-come-first-served basis. Should there be many users in the Gymnasium, be considerate and limit use of each equipment to not more than thirty (30) minutes and give others a turn. Do not occupy equipment while resting.
  9. Reservation or exclusive use of the Gymnasium and its equipment is not permitted. Coaching lessons are prohibited without prior Management approval
  10. Be mindful of other users’ desire for a quiet atmosphere.
  11. The Gymnasium is air-conditioned with settings maintained for the comfort of users in general. Do not make any changes or adjustments to its settings. Doors and windows are to be always kept closed while the air-conditioning is in operation.
  12. Users shall take due care when using equipment. Users are to be mindful of their health and be familiar with the proper use of equipment.
  13. The last user to leave the Gymnasium should ensure that the TV and lights are turned off. Do not leave anything behind in the Gymnasium.
  

Children’s Playground

  1. Opening hours: 8:00 am to 10:00 pm daily.
  2. Only residents’ children, as well as children of their guests, under 12 years of age are allowed to use the playground, under supervision of an adult responsible for their safety and proper behaviour.
  3. Users are to be considerate of others in the playground and the surrounding. Do not be noisy. No item should be reserved or exclusively used.
  4. No food and beverage is allowed in the playground.
  5. No pets are allowed in the playground.
  6. No smoking in the playground and its vicinity.
  7. The area is meant for use of equipment provided and no other activities such as ball games, cycling, scootering, skateboarding, rollerblading shall be carried out.
  8. Users are advised to not use the playground during thunderstorms and rain.
  

Children’s Playroom

  1. Opening hours: 8:00am to 8:00pm daily.
  2. Only residents’ children, as well as children of their guests, under seven (7) years of age are allowed to use the playroom, under supervision of an adult responsible for their safety and proper behaviour.
  3. Residents will be responsible for any loss or damage to the playroom and any furniture, fixtures and fittings and playthings provided.
  4. No sharp objects or objects that may be harmful or dangerous to young children should be brought into the playroom.
  5. Play equipment provided in the room shall not be removed. Users may bring their own toys but be mindful not to leave them behind.
  6. No footwear to be worn in the playroom. Footwear are to be left outside the room.
  7. No food and beverage is allowed in the playroom.
  8. No pets are allowed in the playroom.
  9. No smoking in the playroom.
  10. The playroom is air-conditioned with settings maintained for the comfort of users in general. Do not make any changes or adjustments to its settings. Doors and windows are always to be kept closed while the air-conditioning is in operation.
  11. The playroom is meant for little children to play. No activities that may damage the padded flooring or pose any harm to children shall be carried out in the room.
  12. Help keep the room in a tidy and clean state for all to use.
  13. The last person to leave the room should turn off the lights.